Customer Support Associate (Remote)

📋 Description

• Respond to customer live chats and emails; live chat is primary channel
• Troubleshoot and guide customers through questions about Account, Billing, Domain, or other
• Meet targets across Quality, Productivity and Customer Satisfaction in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

🎯 Requirements

• Open availability to work a 40 hour week including weekends and holidays
• 1+ years customer-facing experience in similar roles (retail, hospitality, online support)
• Excellent written communication; spot spelling and grammar errors
• Ability to decode conversations, identify causes, and align on end goals
• Ability to prioritize competing requests
• Familiarity with the Squarespace platform

🎁 Benefits

• Medical plans with option for 100% covered premiums
• Fertility and adoption benefits
• Supplemental insurance options
• Headspace mindfulness app
• Global Employee Assistance Program
• Retirement benefits with employer match