Customer Support Associate with Danish & English – Sofia

📋 Description

• Handle inbound inquiries via phone, email, chat and other channels
• Assist with top-ups, SIM activation, roaming usage, and general inquiries
• Provide accurate info and aim for first-contact resolution
• Document interactions and follow processes
• Deliver professional, empathetic support in every interaction

🎯 Requirements

• Danish – minimum B2
• English – minimum B2
• Undergraduate/graduate/postgraduate education or equivalent
• Strong verbal and written communication
• Good computer skills and multi-system access
• Availability Mon-Fri 09:00–18:00

🎁 Benefits

• Competitive salary and bonuses
• Health insurance
• Food vouchers
• Paid training/onboarding
• Relocation support for eligible candidates moving to Sofia