Handle inbound customer inquiries via phone, email, chat, and other supported channels
Assist customers with service-related questions, including top-ups, SIM activation, roaming usage
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Accurately document customer interactions and follow established processes and procedures
Provide professional, clear, and empathetic support in every interaction

🎯 Requirements

Swedish – minimum B2 level
English – minimum B2 level
Undergraduate, graduate, postgraduate education or equivalent
Strong verbal and written communication skills
Good computer skills and ability to work with multiple systems
Availability to work Monday to Friday, 09:00–18:00

🎁 Benefits

Competitive salary and performance-based bonuses
Additional health insurance
Food vouchers
Paid training and onboarding
Relocation support for eligible candidates moving to Sofia
Working hours: 09:00–18:00, Monday to Friday

🚚 Relocation support

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