Customer Support

📋 Description

• Assist customers via phone, email and WhatsApp.
• Explain bills, tariffs and procedures clearly.
• Follow a case from start to finish with care.
• Use technology and portals to solve complex cases.
• Provide friendly, proactive service with empathy.
• Impact customer experience with practical solutions.

🎯 Requirements

• Enjoy helping people and solving problems.
• Active listening and clear, human communication.
• Willingness to learn and take initiative.
• Capable of handling cases end-to-end with teamwork.
• Empathy, judgment, flexibility and responsibility.
• No prior energy sector experience required.

🎁 Benefits

• Equity options scheme and focus on wellbeing.
• Competitive salary and growth opportunities.
• Fast, concrete environment with results-driven culture.
• Safe, supportive team and transparent company values.