NielsenIQ

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Customer Support Director - SEA MT & Indonesia

Customer Support

Added

16 minutes ago

Location

🇲🇾 Kuala Lumpur

Type

Full time

Salary

Salary not provided

Related skills

customer support stakeholder management ai leadership multi-market

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📋 Description

Lead regional customer support across SEA MT and Indonesia
Drive service excellence and KPI ownership
Champion AI-first mindset in delivery
Develop multi-market leadership and succession plans
Build strong client relationships and manage escalations
Coordinate with regional teams to align priorities

🎯 Requirements

Bachelor's degree in Business/Management or related field
15+ years in market research or client services
5+ years in senior multi-market leadership
Experience with retail environments in SEA
Knowledge of NIQ products and retail metrics
Strong analytical, leadership, and communication skills

🎁 Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning access
Employee-Assistance Program

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