Customer Support Enablement Associate

📋 Description

• AI Agent Support: test workflows and flag issues for correction.
• Phone System Rollout: test docs and train support team on new system.
• Content & Knowledge Management: write and maintain technical docs.
• AI Performance Monitoring: audit AI outputs against quality standards.
• Process Improvement: identify automation opportunities to reduce support effort.
• Data Integrity: audit Salesforce metrics for reliable BI.

🎯 Requirements

• 1+ years in systems implementation, process docs, QA, or support ops.
• Experience with AI tools, chatbots, or automation preferred.
• Strong technical writing and documentation skills.
• Interest in AI/automation and ability to explain complex tech simply.
• Project management: juggle multiple technical projects in fast pace.
• Platform knowledge: deep familiarity with Field Nation platform.

🎁 Benefits

• Hybrid work model with in-office 2 days/week.
• Competitive compensation and performance rewards.
• Health & wellness benefits and professional development budget.
• Team events, remote access perks, and leaves benefits.