Apollo.io

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Customer Support Enablement Specialist

Customer Support

Added

4 days ago

Location

🇲🇽 Mexico City

Type

Full time

Salary

Salary not provided

Related skills

lms salesforce intercom notion google suite

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead New Hire Onboarding for Mexico City
Design scalable onboarding and training programs for support agents
Collaborate with GTM Support Enablement Manager
Track ramp milestones and readiness metrics
Facilitate in-person onboarding experiences
Iterate training docs and resources with cross-functional teams

🎯 Requirements

6+ years in customer support, enablement, or training
SaaS industry experience required
Strong live in-person facilitation and instructional delivery
Data-informed, results-driven program ownership
Proficiency with enablement tools (LMS, Google Suite, Notion)
Excellent cross-functional collaboration and stakeholder mgmt

🎁 Benefits

Bilingual (Spanish and English) is a plus
Experience with Salesforce, Maestro, Intercom is a bonus
AI-native culture and growth-focused environment

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