Customer Support Engineer

📋 Description

• Help fix customer-centricity at scale for TheyDo’s NA customers.
• Work closely with Engineering, QA, and developers to reproduce and resolve issues.
• Automate recurring conversations, handoffs, and manual steps using AI tooling.
• Operate across two tracks: Bug Support and Product Support with automation opportunities.
• Scale support by improving AI agents and automations and owning support systems.
• Balance bug-heavy and enablement-heavy weeks to match business needs.

🎯 Requirements

• Experience in a technical, customer-facing role at a B2B SaaS (support engineering, implementation
• An automation instinct; aim to reduce repetitive work.
• Comfort building automations with Intercom, Fin, n8n, Notion Agents, or Slack AI; daily use of AI
• Hands-on experience with SSO protocols (SAML, OIDC, SCIM) or fast to learn them.
• Clear writing to convert vague issues into reproducible bugs and explain technical issues to
• Ownership mindset; decide what needs attention without waiting in a queue.

🎁 Benefits

• Competitive compensation and pre-IPO equity.
• Fully remote with flexible hours.
• Health insurance, generous holiday schedule, learning budget, wellbeing budget.
• Paid parental leave, home office or co-working stipend, company events.
• Latest tech and tools, continuous benefits growth.