Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity

📋 Description

• Own customer-reported issues from investigation to resolution with clear communication.
• Troubleshoot mobile apps, SaaS solutions, endpoint security environments, and related infra.
• Develop expertise in mobile threat defense, mobile apps, device security and enterprise security
• Validate fixes with QA and support documentation for customer requirements.
• Capture feedback, identify recurring issues, follow escalation processes.
• Create and maintain engineering tickets with clear details for faster resolutions.

🎯 Requirements

• Bachelor’s degree in CS/IT/Engineering or similar technical field.
• 1–3+ years (junior) or 5+ years (senior) in enterprise software or technical customer support.
• Experience supporting cloud-based web apps, esp. in cybersecurity/mobile security/MDM contexts.
• Strong troubleshooting, debugging, analytical skills.
• Hands-on Python, Java, SQL, scripting; solid Unix/Linux skills.
• Experience with mobile platforms/tools: Intune, AirWatch, MobileIron, Citrix.

🎁 Benefits

• Full-time opportunity in fast-growing cybersecurity/mobile tech.
• Work on enterprise mobile security, endpoint protection, threat defense.
• Exposure to mobile apps, SaaS, cloud, cybersecurity, MDM, security ops.
• Cross-functional collaboration with Engineering, Product, DevOps, QA, Customer Success.
• Opportunities to deepen technical expertise through hands-on troubleshooting.
• Customer-focused culture with ownership and continuous learning.