Customer Support Engineer (German and English language)

📋 Description

• Respond to customer inquiries via phone, email, and live chat promptly.
• Investigate and troubleshoot client issues to resolve quickly.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions in our CRM.
• Educate customers on features and benefits of our products.

🎯 Requirements

• Knowledge of physics and electrical engineering basics to handle technical queries.
• Intermediate or higher German proficiency.
• Intermediate or higher English proficiency.
• Experience in customer communication to understand needs and provide support.
• Familiarity with CRM systems (Jira, Confluence) is a plus.
• Degree in tech/engineering is a plus.

🎁 Benefits

• Work in a dynamic multinational, multicultural group.
• Apply knowledge and skills to add value.
• Ajax security system kit: beta-test new devices before release.
• Full-time schedule.
• Medical insurance.