Customer Support Engineer (Tier 1)

📋 Description

• Act as the primary technical resource for less complex issues, resolving a wide range of
• Manage a high-velocity ticket queue with a consistent focus on meeting targets for time to first
• Drive positive user outcomes and maintain high CSAT scores by providing clear, helpful, and
• Balance a high volume of daily ticket replies while maintaining the technical depth required to
• Partner cross-functionally to identify recurring friction points and advocate for improvements to

🎯 Requirements

• Display a natural tinkerer’s mindset and a deep curiosity for how things work, likely demonstrated
• Demonstrate a foundational understanding of networking fundamentals, including DNS, IP addressing
• Show proficiency in troubleshooting across multiple operating systems such as macOS, Windows
• Some familiarity with Jira and Slack to manage internal workflows and communicate effectively with
• Exhibit excellent written communication skills, with the ability to explain complex technical
• Maintain a proactive approach to learning new technologies and staying current with evolving infra

🎁 Benefits

• An inclusive, flexible environment where you can be your authentic self.
• A competitive total compensation package including base salary and equity.
• Comprehensive group benefits with coverage for health, vision, dental, and more for you and your
• Remote first company with opportunities for in-person collaboration when needed.
• Employer-funded retirement contributions with company matching.
• Support for personal and professional development, including dedicated funds for training.