Customer Support Executive

📋 Description

• Provide timely and effective resolution to customer queries via voice and chat support
• Respond to customers professionally, empathetically, and solution-oriented
• Handle simple to complex customer issues and aim for first-time resolution
• Escalate issues to appropriate teams within defined LOB when required
• Meet productivity, quality, and performance metrics as defined
• Maintain accurate documentation of customer interactions and resolutions

🎯 Requirements

• Experience in Customer Support / Contact Center / Voice or Chat Process
• Ability to troubleshoot and resolve customer queries effectively
• Experience handling service metrics and adherence to SLAs
• Customer-focused mindset with strong problem-solving skills
• Strong verbal and written communication skills (English)
• Self-motivated and able to work with minimal supervision

🎁 Benefits

• 5 working days per week
• 2 rotational weekly offs (not necessarily Sat/Sun)
• Willingness to work US time zones / rotational shifts
• Flexibility to extend working hours during peak periods