Provide timely and effective resolution to customer queries via voice and chat support for US-based
Respond professionally, empathetically, and solution-oriented
Handle simple to complex issues and strive for first-time resolution
Escalate issues to appropriate teams as required
Meet productivity, quality, and performance metrics
Maintain documentation of customer interactions and resolutions

🎯 Requirements

1-2 years of experience supporting US-based customers via voice or chat (freshers with strong
Experience in Customer Support / Contact Center / Voice or Chat Process
Ability to troubleshoot and resolve customer queries
Experience handling service metrics and SLAs
Customer-focused with strong problem-solving skills
Strong verbal and written communication (English)

🎁 Benefits

5 working days per week
2 rotational weekly offs
US time zone rotations; extended hours during peak periods

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