Customer Support - German Speaker

📋 Description

• Provide rapid, multi-channel support (phone, chat, email) in clients’ local language to maximize
• Troubleshoot login, system, and hardware issues; guide salons through setup and configurations.
• Handle billing, payments, and subscription updates; ensure clear financial support.
• Conduct regular check-ins with partners to strengthen loyalty and reduce churn.
• Educate partners on platform features and share best practices to maximize usage.
• Document interactions in CRM and contribute to support materials and product feedback.

🎯 Requirements

• Previous experience in client support via phone, chat, or email.
• Customer-focused with empathy and patience in challenging conversations.
• Strong problem-solving, quick decision-making, and multitasking abilities.
• Detail-oriented with accurate documentation and timely follow-up.
• Proficient with phone systems and CRM/helpdesk software.
• Excellent communication in German and English.

🎁 Benefits

• A competitive remuneration package.
• Dynamic, international, supportive work environment with strong team culture.
• Flat hierarchies that encourage open communication.
• Opportunity to impact the beauty and wellness industry.
• Regular company events to foster teamwork and collaboration.