Customer Support Leader - SEA MT & Indonesia

📋 Description

• Lead teams across Singapore, Malaysia, Thailand, and Indonesia with focus on delivering an
• Own customer support strategy and KPIs for 4 markets, aligning with regional/global NIQ priorities.
• Champion AI-first mindset by embedding AI-enabled tools into everyday support delivery.
• Develop a multi-layered team and succession plans for future leaders.
• Build client relationships, manage escalations, and resolve complex issues to protect client trust.
• Collaborate with regional/in-market teams to connect work to client issues and timelines.

🎯 Requirements

• Bachelor's degree in Business Administration/Management or related field.
• 15+ years in market research, client services, or account management with 5+ years in senior
• Experience in Singapore/Malaysia/Thailand/Indonesia retail environments preferred.
• Deep knowledge of NIQ products, platforms, and Retail Measurement processes.
• Proven ability to design and scale service delivery models across countries/channels.
• Strong senior client-facing experience with complex, high-value relationships and escalations.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)