Customer Support Manager

📋 Description

• Lead day-to-day SEEK Pass Customer Support operations
• Coach and develop a team, workforce planning, hiring, onboarding
• Improve processes, workflows and operating rhythms
• Use feedback, data and KPIs to shape strategy, incl AI/automation
• Ensure compliance with laws, policies and SOPs
• Build relationships with stakeholders and communicate proactively

🎯 Requirements

• Experience leading and scaling a support team
• Strong customer focus and communication
• Excellent judgement and prioritisation
• Manage multiple priorities with stakeholders
• Agile test-and-learn mindset
• Data-driven with metrics and trends

🎁 Benefits

• Inclusive culture and wellbeing emphasis
• Opportunity to apply curiosity and learnings
• Occasional travel related to SEEK Pass scope