Customer Support Manager

📋 Description

• Build and lead the LATAM support team.
• Hire, onboard, and develop the first LATAM Specialists.
• Drive performance via routines, coaching, and accountability.
• Run daily operations and execute LATAM support strategy.
• Own regional KPIs: CSAT, response times, quality, cost.
• Partner with global Customer team to align on region.

🎯 Requirements

• 3+ years leading customer-facing teams.
• Fluency in Spanish and English.
• Ownership mindset; proven track record of outcomes.
• Understanding ranching/livestock in SA (Argentina/Uruguay/Brazil).
• Strong judgment; able to prioritize shifting priorities.
• Ability to move between hands-on problem solving and leadership.

🎁 Benefits

• Meaningful work transforming the industry.
• $1,000 personal growth fund for development.
• Autonomy, mastery, and ongoing learning.
• Diverse and inclusive workplace.
• Global collaboration with teams in NZ, AU, and the US.
• Career growth and development opportunities.