Customer Support Officer

📋 Description

• Act as first contact for client inquiries via live chat, email, phone.
• Guide onboarding: account registration, document submission, and KYC.
• Assist with profile updates, password resets, deposits/withdrawals.
• Provide MT4/MT5/MultiBank-Plus support: login, navigation, orders.
• Explain trading conditions for Forex/CFD/commodities/indices/equities.
• Investigate issues at first contact; escalate to technical, payment, or compliance.

🎯 Requirements

• Bachelor's degree in business/finance/economics/communications or related field; equivalent experience.
• Experience in customer service or contact centre in fast-paced environment.
• Fluency in English or Arabic; strong written and spoken communication.
• Proficient with CRM tools, ticketing systems, and standard office apps.
• Strong attention to detail handling client information and records.
• Preferred: MT4/MT5 or similar trading platforms knowledge.

🎁 Benefits

• Work with leading financial derivatives institution.
• Competitive salary plus performance-based incentives.
• Dynamic, international, fast-growing environment.
• Career progression within a global financial group.
• Part of a business committed to innovation and long-term growth.