Customer Support Representative

📋 Description

• Manage and resolve inquiries via live chat and ticketing
• Deliver premium customer experience for Spanish-speaking market
• Bridge between customer needs and technical solutions
• Research and troubleshoot complex issues for definitive resolutions
• Collaborate with internal teams to improve service workflows
• Balance multiple priorities in a fast-paced, high-volume environment

🎯 Requirements

• Fluency in Spanish with nuance and empathy
• Intermediate English for internal written communication
• Ability to clarify ambiguous customer requests
• Familiarity with live chat and email support tools
• Excellent organizational and prioritization skills
• Strong teamwork and proactive communication

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits programs (gym, dental, psychology)
• Performance-driven rewards
• Dynamic work environment