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8 days ago
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📋 Description

  • Fully Remote role supporting U.S.-based clients in a gaming company.
  • Manage player inquiries, troubleshoot issues, and handle app store reviews.
  • Collaborate with QA and development teams to resolve issues.
  • Provide timely, professional support through Zendesk and other resources.
  • Monitor reviews on App Store/Google Play and maintain documentation.
  • Support QA smoke testing and cross-functional communication.

🎯 Requirements

  • 2+ years in customer support, preferably in gaming/online products.
  • Experience with Zendesk or similar CRM; ticket-based support.
  • Experience managing FAQs or knowledge bases; app store review management is a plus.
  • Proficient in Zendesk, Jira, Slack; comfortable with issue tracking and collaboration.
  • Familiar with QA smoke testing and game mechanics basics.
  • Strong written communication and ability to provide professional customer responses.

🎁 Benefits

  • Remote work with flexible collaboration tools.
  • Opportunity to work across support, QA, and development teams.
  • Exposure to gaming ecosystem and app store channels.
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