Customer Support Representative, BMO Insurance

📋 Description

• Support clients across multiple channels via inbound/outbound interactions for group insurance
• Provide clear product information and direct clients to online resources and tools.
• Guide digital applications and help clients navigate enrollment steps.
• Support travel insurance enrollment and ensure a smooth process.
• Deliver excellent service with a client-first approach and high-quality experience.

🎯 Requirements

• Customer service experience: previous work in customer service, sales, or similar client-facing
• Strong communication skills: clear verbal and interpersonal communication; adapt to different
• Client-first mindset: commitment to helpful, respectful, efficient customer experiences.
• Technology proficiency: comfortable with CRM systems and digital tools.
• Attention to detail: accurate documentation of interactions per compliance standards.
• Adaptability and learning: ability to learn new products, systems, and regulatory requirements.

🎁 Benefits

• Fully remote work: work remotely from Canada.
• Competitive compensation: CAD 38,500–CAD 71,000, depending on factors.
• Health and insurance coverage: access to health benefits, accident, and life insurance.
• Retirement savings: access to retirement programs.
• Learning and development: extensive training resources and coaching.