Customer Support Representative (Colombia) - September 8th Start Date

📋 Description

• Deliver hospitality-driven, empathetic support across high-volume calls, chats, and emails
• Manage multiple conversations across workstreams with strong organization
• Take ownership of complex or high-priority issues to drive resolution
• Meet or exceed 90%+ customer satisfaction while maintaining accuracy
• Document interactions in Salesforce for continuity and accountability
• Collaborate with teammates via Slack to ensure high-quality support

🎯 Requirements

• 3-5+ years in customer support or SaaS-like environment
• Fluency in Spanish and English (C1/C2)
• Experience handling escalations with professionalism and judgment
• CRM experience (Salesforce preferred) and familiarity with telephony tools (Intercom, TalkDesk)
• Strong organizational skills and ability to manage multiple cases
• Reliable home workspace with stable internet

🎁 Benefits

• Pay: local equivalent to $20,000 USD/year (approx. $1,666 USD/month)
• Remote work, WFH stipend, unlimited PTO
• Comprehensive health coverage
• Other perks and remote-friendly benefits