Customer Support Representative I

📋 Description

• First point of contact for customers; diagnose issues and provide clear solutions
• Support through phone, email, and live chat
• Troubleshoot across web apps, databases, networks, and security tech
• Collaborate with engineering, product, and sales to resolve issues
• Contribute to knowledge base and continuous support improvements
• Flexible shifts and on-call responsibilities as needed

🎯 Requirements

• Bachelor’s in CS/Engineering or equivalent technical experience
• Strong written/verbal skills; ability to explain tech to non-tech users
• Analytical, detail-oriented with problem-solving aptitude
• Customer-focused, patient, professional demeanor
• Ability to manage multiple requests in a fast-paced environment
• Willingness to work flexible hours, including weekends/holidays

🎁 Benefits

• Fully remote, India-based position
• Full-time, entry-level opportunity in technical customer support
• Exposure to fraud prevention, identity authentication, cybersecurity
• Cross-functional collaboration with engineering, product, sales
• Ongoing technical learning and professional development
• Shift flexibility and on-call coverage as business needs require