Customer Support Representative - LATAM

📋 Description

• Join a remote-first, global CX team as a frontline support rep.
• Help travel organizers maximize WeTravel features and resolve issues.
• Collaborate with engineering/product/sales to improve the journey.
• Remote, autonomous role with high visibility and impact.

🎯 Requirements

• 4+ years in customer support (SaaS/tech preferred).
• Advanced English (C1+) and fluent Spanish (written & verbal).
• Experience with Intercom, Zendesk or similar tools.
• Empathetic, patient, strong communication under pressure.
• Collaborate with engineers to investigate bugs & fixes.
• Organized, independent, proactive, content/process improvements.

🎁 Benefits

• Full-time contract; USD payments.
• Unlimited paid time off (Time to Recharge).
• Amsterdam HQ visit 2-4 weeks/year.
• Remote work up to 4 weeks/year globally.
• Extensive paid family leave & volunteer days.
• 2-week onboarding; equipment coverage for WFH.