Customer Support & Sales Admin

📋 Description

• Sales support: Prepare decks, one-pagers, and follow-up emails.
• Prospect follow-up: Chase warm leads and keep conversations moving.
• Customer onboarding: Run onboarding check-ins and schedule yearly cadence.
• Customer support: Handle day-to-day client queries and validate outputs.
• CRM & pipeline management: Keep the sales pipeline updated and track follow-ups.
• Research: Investigate product ideas and competitive intelligence.

🎯 Requirements

• 2+ years in a customer-facing role at a SaaS or tech company.
• Excellent written English for client emails, decks, and comms.
• Proactive and ambitious; treat this like your own business.
• Self-starter; work directly with the founder.
• Reliable and detail-oriented; ensure data accuracy.
• Available 12:00–4:00 PM UK time, Mon–Fri.

🎁 Benefits

• Ground floor opportunity with signed enterprise clients.
• Direct founder access; no layers of management.
• Clear growth path to Customer Success Lead.
• Flexible afternoon UK shift; work-life balance.