Customer Support Specialist

📋 Description

• Talking with ranchers via chat/phone to understand issues and resolve quickly.
• Troubleshooting issues using data, tools, and judgment.
• Taking ownership from start to finish and keeping ranchers in the loop.
• Collaborating with Field, Onboarding, and Product teams to ensure a seamless experience.
• Owning performance metrics like response times and customer satisfaction.
• Getting out on ranch regularly to see Halter in action and measure impact.

🎯 Requirements

• 2 years of customer-facing experience.
• Full professional fluency in Spanish and English.
• Genuine obsession with customer outcomes in ranching contexts.
• Understanding of ranching or livestock industries; SA sector knowledge (Argentina/Uruguay/Brazil).
• Proactive with ownership and a data-driven mindset.
• Nice-to-have: Intercom, Salesforce, ag-tech experience; Portuguese.

🎁 Benefits

• Work that genuinely matters and helps farmers.
• Talented, diverse team solving hard problems.
• Autonomy, mastery, and a $1,000 personal growth fund.
• Fast-paced, bold environment with rewarding work.