Customer Support Specialist

📋 Description

• Whitelabeled multi-brand customer support.
• Documenting customer feedback and feature requests.
• Reporting software bugs and UI issues.
• Bringing the Voice of the Customer to internal roadmaps and projects.
• Contributing to team documentation and other projects.
• Software user testing.

🎯 Requirements

• Ability to provide seamless, high-quality customer support for multiple brands.
• Excellent prioritization skills and attention to detail.
• Positive contributor to team and company culture.
• Thrive in ambiguity
• A minimum of 2 years in software customer support, fintech, or financial services experience
• Proficiency with Zendesk

🎁 Benefits

• Salary Range: $90k - $110k
• Equity grant
• Medical, dental & vision insurance
• Unlimited PTO
• Work from home flexibility
• Commuter benefits