Customer Support Specialist

📋 Description

• Investigate and resolve complex product and technical queries
• Build strong cross-functional relationships to drive escalated cases to resolution
• Proactively manage customer expectations and flag risks before they become problems
• Identify recurring patterns in support requests and recommend product or process improvements
• Be the internal voice of the customer — translating feedback into clear actions for the product team
• Maintain deep platform knowledge and advise customers on best practice

🎯 Requirements

• Experience in customer-facing support, 3-5 years, ideally in an Enterprise or SaaS environment
• Technical aptitude — comfortable supporting complex systems and explaining them clearly to
• Strong communication skills — confident, clear, and professional even when delivering difficult
• Ownership mindset — you follow through, meet deadlines, and take pride in the quality of your work
• Collaborative instinct — you build relationships across teams to get things done
• Adaptability — you thrive in fast-moving environments where priorities can shift

🎁 Benefits

• Competitive compensation and benefits package