Talk with ranchers via chat/phone to resolve issues quickly.
Troubleshoot technical issues using data, tools, and your judgment.
Partner with technical teams to translate issues into actions.
Dig into Support data to spot patterns and drive improvements.
Collaborate with Field, Onboarding, Sales, and Product for seamless experiences.
Take ownership from start to finish and keep ranchers informed.

🎯 Requirements

3+ years in customer-facing roles.
Customer-obsessed with ranchers and animals.
Comfortable learning complex technical systems and new tools; not afraid of coding.
Deep understanding of the ranching industry.
Curious; digs deeper to understand why.
Proactive, calm under pressure; collaborative.

🎁 Benefits

Meaningful work helping farmers and the planet.
Collaborative, supportive team culture.
Growth opportunities including a $1,000 personal growth fund.
Office-first culture with in-person collaboration.

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