Customer Support Specialist

📋 Description

• Respond to client queries across live chat, email, and phone promptly and professionally.
• Provide support to Chinese-speaking clients during Canada coverage hours.
• Deliver high-quality support during evening shifts, meeting SLAs and response times.
• Support clients through account opening, verification, funding, and withdrawal processes.
• Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
• Escalate complex cases to the relevant internal team and ensure resolution.

🎯 Requirements

• Strong written and verbal communication skills.
• Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
• A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
• Comfortable supporting clients across live chat, email, and phone.
• Eligibility to work remotely from the relevant location.

🎁 Benefits

• Work with one of the world’s leading financial derivatives institutions.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.
• Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
• MultiBank Group is an equal opportunity employer.