Customer Support Specialist

📋 Description

• Respond to client queries via live chat, email and phone.
• Provide support to Chinese-speaking clients across UK and Canada hours.
• Deliver high-quality support during evening shift, meeting SLAs.
• Assist clients with account opening, verification, funding, and withdrawals.
• Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
• Escalate complex cases to internal teams and follow through to resolution.
• Keep accurate records of client interactions and contribute to the knowledge base.
• Follow all compliance, KYC, and data-protection requirements.

🎯 Requirements

• Strong written and verbal communication skills.
• Fluency in Mandarin and English; Cantonese a plus.
• Client-first attitude with patience, professionalism, and calm under pressure.
• Comfortable supporting clients via live chat, email, and phone.
• Eligibility to work remotely from the relevant location.
• Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
• Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
• Experience supporting Chinese-speaking clients in a regulated financial services environment.

🎁 Benefits

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.