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39 minutes ago
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Full time
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documentation saas apis browser content moderation

📋 Description

  • Rapidly resolve customer support tickets with empathy.
  • Troubleshoot API or browser issues and provide user-friendly solutions.
  • Update docs and help center articles; relay user feedback to the team.
  • Moderate content to uphold guidelines and ensure a safe community.
  • Serve as the liaison between customers and ElevenLabs.

🎯 Requirements

  • 2-3 years in technical customer support in SaaS or high-growth tech
  • Experience in startups with international remote teams
  • Experience troubleshooting APIs or browser errors
  • Detail-oriented mindset; focus on high-quality work
  • Autonomous and execution-focused mindset

🎁 Benefits

  • Innovative culture and opportunity to shape AI
  • Growth paths with impact beyond your role
  • Learning & development discretionary stipend
  • Social travel discretionary stipend
  • Annual offsite; monthly co-working stipend
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