Customer Support Specialist

📋 Description

• Partner with Senior Account Managers to deliver outstanding customer experience for SEEK’s clients
• Advocate for clients, provide day-to-day support and maintain stakeholder relationships
• Identify opportunities to enhance customer experience and drive improvements with internal teams
• Manage client reporting, prioritize work, and ensure timely delivery
• Cover for Client Support team members when needed and set up new contracts and products
• Troubleshoot Finance queries and assist with branding and premium listings processes

🎯 Requirements

• Strong problem resolution and calm under pressure
• Excellent time management, prioritisation, and follow-up skills
• Excellent computer and internet skills, especially Excel and MS Office
• Ability to meet deadlines in a fast-paced environment
• Effective issue resolution and strong written/oral communication
• High initiative and teamwork to foster a positive environment

🎁 Benefits

• Annual Performance Bonus Plan
• Flexible working with a mix of office and remote days
• Paid/unpaid leave, Personal Flexi Days, Volunteer Days
• Family-friendly leave including 14 weeks paid primary carers leave
• Work from anywhere for up to 4 weeks per financial year
• SEEKer Support and career development opportunities