Customer Support Specialist

📋 Description

• Member Care & Ticket Processing: Assist in handling member inquiries, ensuring understanding of
• Smart Automation & AI: Leverage automation tools and AI software to speed up resolutions while
• Priority Management: Assess urgency to prioritize cases and manage escalations with empathy.
• Provider & Member Outreach: Conduct outbound calls to schedule appointments and verify
• Proactive Problem Solving: Identify bottlenecks and suggest improvements to leadership.
• Member Experience: Deliver WOW service tailored to US customers.

🎯 Requirements

• Language Proficiency: English (Upper-Intermediate+), strong written and verbal communication.
• High Autonomy & Ownership: Self-management, time tracking, and independent delivery.
• Resourceful Problem-Solving: Research docs, AI tools, and knowledge bases to resolve issues before
• Fast & Self-Driven Learning: Quick adoption of concepts and processes with feedback.
• Adaptability: Comfortable with fast-paced changes and shifting priorities.
• Tech & AI Literacy: Familiarity with AI tools (ChatGPT, prompts, automation) a plus.

🎁 Benefits

• Remote work setup and equipment for home office.
• Flexible schedule (5/2, 15:30–24:00) with additional vacation and sick leave.
• Healthcare: 100% health insurance with family options at reduced rates.
• Education: Udemy access and internal/external educational events.
• Mental health support: Therapy sessions and virtual health lectures.
• Company events, team-building, and recreational activities.