Customer Support Specialist (APAC Region)

📋 Description

• You’ll help customers with support via emails, Slack, and video chat
• Conduct training sessions for unmanaged customers to reduce friction
• Present problems to enable prioritization and actions
• Join Support Office Hours to assist customers in real time
• Collaborate with CX, Finance, Marketing, and Sales to resolve impediments
• Master AI tooling platforms to empower customers

🎯 Requirements

• Curious mind and desire to learn
• Experience at a remote-first company; comfortable working remotely
• Empower users to do things themselves
• Love collaboration across teams
• A+ listener and communicator; speak with customers by phone, email, and chat
• Willing to figure things out; comfortable being uncomfortable

🎁 Benefits

• 100% remote — remote-first culture
• Transparency and collaboration with regular all-hands and updates
• Home office and tech stipend
• Coworking stipend up to $500/month
• Health, dental, and vision with premiums covered; 401k with match
• Learning stipend for professional development