Customer Support Specialist - Forex

📋 Description

• Provide multilingual customer support via email, live chat and phone across time zones.
• Assist onboarding: account setup, KYC, documentation and maintenance.
• Support MT4/MT5 platform questions, issues and troubleshooting.
• Manage requests via ticketing/helpdesk; track to resolution.
• Escalate complex matters to internal teams when needed.
• Maintain accurate CRM records and follow-ups.

🎯 Requirements

• 2–3 years in FX/CFD customer support or related financial services.
• Fluency in English plus another language (Arabic or Malaysian/Indonesian desirable).
• Strong knowledge of MT4/MT5 platforms.
• Experience with KYC onboarding and account maintenance.
• Experience using CRM and ticketing/helpdesk systems.
• Excellent communication, problem-solving and multi-tasking skills.

🎁 Benefits

• Competitive salary: €22,000–€28,000 per year.
• Fully remote with flexible time zones.
• Opportunity to serve a diverse international client base.
• Exposure to Forex, CFD and broader financial services.
• Career growth in a growing international team.
• Collaborative, supportive work environment.