Customer Support Specialist - Forex

📋 Description

• Provide multilingual customer support via email, live chat and phone
• Assist onboarding: account setup, KYC verification, docs
• Support MT4/MT5 questions, issues, troubleshooting
• Manage requests through ticketing/helpdesk systems
• Escalate complex matters to internal teams when needed
• Maintain accurate CRM records of interactions and follow-ups

🎯 Requirements

• 2–3 years in FX/CFD customer support or Fintech
• English plus another language; Arabic or Malay/Indonesian helpful
• Strong knowledge of MT4/MT5 platforms
• Experience with KYC onboarding and account maintenance
• Familiarity with CRM systems and ticketing tools
• Clear communication; strong problem solving and multitasking

🎁 Benefits

• Competitive €22,000–€28,000 salary
• Fully remote across time zones
• Exposure to Forex, CFDs and financial services
• Career growth within international team
• Collaborative and supportive environment
• Develop expertise in customer support, platforms, KYC, CRM