Customer Support Specialist - LollyLaw

📋 Description

• Deliver customer support via chat, email, and phone with timely resolutions
• Troubleshoot software issues and guide customers to solutions
• Lead onboarding sessions and ongoing adoption support
• Develop deep knowledge of platform features to provide guidance
• Create and maintain help center docs and training materials
• Build strong relationships to drive satisfaction and retention

🎯 Requirements

• 1–2 years in customer support or related role
• Experience supporting SaaS products preferred
• Strong troubleshooting and proactive problem solving
• Excellent verbal and written communication
• Ability to work independently within a remote team
• Customer-focused with strong organizational skills

🎁 Benefits

• Competitive salary
• Fully remote work flexibility within the United States
• Paid vacation, sick leave, and parental leave
• 100% employer-paid PPO medical, dental, and vision insurance
• 401(k) retirement plan with company matching
• Equity grant opportunities