Respond to customer queries via Zendesk or similar tools
Document and log issues, compliments, and complaints
Help customers navigate the application flow when needed
Track experiences across online and offline channels using logs, dashboards, and CRM

🎯 Requirements

2+ years in US loan or mortgage accounts, handling document review and verification
Customer-facing roles in loan or mortgage accounts
Excellent communication, collaboration, and problem-solving skills
Proficiency and speed in written communication
Fluency and clear English communication
Strong organizational and time-management skills
Experience using Zendesk, task management tools, Google Drive, and Email
Detail-oriented with strong attention to detail

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