Answer user questions over chat, email, and phone
Handle user account requests, including application processing, card disputes, missing payments
Teach customers how to use our product and translate confusion into product feedback
Identify systemic flaws that cause user problems
Collaborate with engineering to find and squash bugs
Help build out customer support and ops infrastructure at Mercury

🎯 Requirements

2+ years of experience in a Customer Experience / Customer Support role
Empathy and strong, human communication
Ability to translate complex terminology into clear user-facing language
Interest in automating as much of the job as possible
Maintain a clean, organized inbox
Remain calm while juggling multiple tasks and channels

🎁 Benefits

Warm, customer-centric environment
Opportunity to shape the support infrastructure
Equal opportunity employer

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