Shield AI

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Customer Support Systems Platform Manager (R5349)

Added

2 hours ago

Location

🇬🇧 Dallas

Type

Full time

Salary

Salary not provided

Related skills

salesforce apis apex experience cloud dashboards

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own Salesforce Service Cloud and Experience Cloud platform.
Lead admin for users, roles, profiles, queues, and access controls.
Configure case types, layouts, fields, rules, and support processes.
Maintain data quality, sandbox changes, release notes, and user support.
Troubleshoot issues and guide internal teams.
Collaborate with support, product, IT, security, and programs.

🎯 Requirements

5+ years Salesforce admin/CRM or support platform exp.
Strong Service Cloud administration experience.
Experience with case management, queues, routing, escalation rules.
Experience with Salesforce Flows, reports, dashboards.
Manage users, permissions, roles, and sharing.
Translate business needs into scalable Salesforce solutions.

🎁 Benefits

Competitive pay, bonus, benefits, equity.
Equal opportunity employer; supports diversity and inclusion.

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