Customer Support Team Leader (Argentina)

📋 Description

• Lead and oversee Customer Support operations for the assigned region.
• Define and execute regional support strategies aligned with objectives.
• Monitor productivity, quality, and compliance across all channels.
• Analyze KPIs to identify trends and opportunities for improvement.
• Coach Supervisors and support leadership development.
• Collaborate with Product, Payments, Compliance, Risk, and Ops to improve CX.

🎯 Requirements

• Proven Team Leader or Operations Manager in CS or iGaming.
• Experience managing Supervisors and multi-level support teams.
• Strong CS operations, KPIs, and service quality frameworks.
• Advanced analytical skills to interpret data and drive decisions.
• Experience with CRM systems, ticketing platforms, and analytics tools.
• Knowledge of industry regulations and compliance standards.

🎁 Benefits

• Health & Wellness focus and global medical coverage.
• Growth opportunities and career development.
• Benefits programs for gym, dental, psychology services.
• Performance-driven rewards and recognition.
• Dynamic, fast-paced work environment.