Customer Support Technician

📋 Description

• Support customer happiness and retention across CS, eng, product, and sales
• Respond to support tickets and identify issues
• Relay advanced customer problems to CS and eng with notes
• Solve complex tickets using SQL
• Create video walkthroughs of solutions for customers
• Debug issues with customers over the phone

🎯 Requirements

• Excellent written communication and fluency in English
• Strong phone presence and clear email writing; handle objections
• Willing to work specific hours to provide coverage
• Experience in technical SaaS/enterprise customer support
• Ability to explain technical topics clearly and engagingly
• Proactive problem-solver who proposes solutions

🎁 Benefits

• Fully remote work environment across multiple continents
• Medical, dental, and vision coverage for employee and dependents
• 18 days PTO + 11 holidays; sick days not counted
• Competitive compensation structure