Added
1 hour ago
Type
Contract
Salary
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Related skills

crm hubspot saas sql intercom

๐Ÿ“‹ Description

  • Support customer happiness and retention across CS, eng, product, and sales
  • Respond to support tickets and identify issues
  • Relay advanced customer problems to CS and eng with notes
  • Solve complex tickets using SQL
  • Create video walkthroughs of solutions for customers
  • Debug issues with customers over the phone

๐ŸŽฏ Requirements

  • Excellent written communication and fluency in English
  • Strong phone presence and clear email writing; handle objections
  • Willing to work specific hours to provide coverage
  • Experience in technical SaaS/enterprise customer support
  • Ability to explain technical topics clearly and engagingly
  • Proactive problem-solver who proposes solutions

๐ŸŽ Benefits

  • Fully remote work environment across multiple continents
  • Medical, dental, and vision coverage for employee and dependents
  • 18 days PTO + 11 holidays; sick days not counted
  • Competitive compensation structure
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