Customer Support Technician

📋 Description

• Assist personnel in the field with troubleshooting platform and network issues.
• Document helpdesk contacts via Trouble Ticket with issue history.
• Monitor networks and create tickets for observed issues.
• Maintain local hardware and report malfunctions to leads.
• Save electronic data logs; fallback to paper logs if needed.
• Escalate issues to appropriate personnel and perform routine checks.

🎯 Requirements

• Interim Secret clearance; IAT-I cert or higher preferred but not required.
• 2+ years in a helpdesk or NOC; BS/BA preferred but not required.
• Windows OS basics and Microsoft Office (Word, Excel, PowerPoint).
• Flexibility to work any of 3 shifts, including major holidays.

🎁 Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities