Role: hands-on technical support for infrastructure, networking, and systems
Provide 1st and 2nd line support with Tier 2 escalations
Troubleshoot VPS connectivity, remote access, OS, software, hardware, and networking issues
Maintain SLAs and document resolutions
Gather diagnostic data (IP addresses, errors, screenshots, system details)
Collaborate with IT team and improve support processes

🎯 Requirements

Experience in technical customer/IT support or help desk
Strong troubleshooting and problem-solving abilities
Excellent written and verbal English
Proactive, patient, empathetic, and customer-focused
Ability to handle multiple inquiries and prioritize tasks
Experience with WHMCS, Jira, Zendesk, ServiceNow, or Freshdesk

🎁 Benefits

Fully remote role with flexible scheduling aligned to BST
Exposure to latency-sensitive hosting infrastructure and networking
Opportunity to develop expertise across systems, networking, and hosting

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