Jobgether

11-50
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Customer Support VoIP Team Lead

Customer Support

Added

4 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

voip sip qos ivr e911

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📋 Description

Lead day-to-day VoIP onboarding and support for a SaaS team
Mentor a small customer support specialist team
Own complex VoIP cutovers and escalation handling
Coordinate with VoIP infra partner; manage escalations
Develop scalable onboarding processes and SOPs
Report onboarding and support metrics to leadership

🎯 Requirements

4+ years in VoIP/telephony or related tech
1–2 years leading a team
Hands-on with hosted VoIP/UCaaS: SIP, dial plans, IVR, call routing
Experience with number porting and e911
Understanding of QoS, NAT, SIP-ALG, firewall, bandwidth
Strong written/verbal communication; vendor management

🎁 Benefits

Flexible paid time off
10 company-wide paid holidays
Medical, dental, vision insurance
Employer matching of HSA
Fully paid parental leave
401(k) with up to 5.5% match

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