Customer Systems Lead

📋 Description

• Own the customer systems ecosystem across CRM, support, onboarding, and data.
• Improve connected customer experiences across systems and teams.
• Build integrations and automations with Product, Engineering, and Operations.
• Improve visibility and operational intelligence with dashboards and health signals.
• Streamline team workflows to reduce admin burden and inefficiencies.
• Be a builder: dive into detail and continuously improve workflows.

🎯 Requirements

• Experience in Customer Systems, Rev Ops, or Ops roles in SaaS/healthcare.
• Strong systems-thinking mindset across tooling, workflows, and integrations.
• Experience with CRM and support tools like Salesforce, HubSpot, Zendesk, Intercom, Jira, Gainsight.
• Experience building automations, improving workflows, and solving operational inefficiencies.
• Strong analytical and problem-solving skills.
• Practical and hands-on, with bias for action and continuous improvement.

🎁 Benefits

• Flexible hybrid working, with 3 days in the office.
• Monthly AUD 150 wellbeing benefit.
• Recharge Days after major milestones and busy periods.
• A generous personal development budget of AUD 1000 per year.
• Become an owner, with equity in the company.
• A one-time home office setup contribution.