Customer Technical Support Specialist

📋 Description

• Provide customer support: first point of contact via phone, email, and other channels
• Manage support tickets: investigate and track issues to resolution
• Troubleshoot technical issues: diagnose software across browsers/devices
• Guide customers: remote walkthroughs and best practices for using the app
• Collaborate with Development: escalate bugs and work on resolutions
• Improve experience: identify friction points and suggest improvements

🎯 Requirements

• 2+ years in customer or technical support
• 1+ year supporting EHR or healthcare SaaS
• Hands-on SQL experience with queries and data investigation
• Microsoft Access and SQL Server Management Studio familiarity
• High school diploma required; college degree preferred
• Strong written/verbal communication and organization

🎁 Benefits

• Annual salary of $55,000 USD
• Full-time, permanent employment
• 100% remote work within the United States
• Exposure to healthcare tech and EHR SaaS
• Collaboration with cross-functional teams and opportunities for training