Customer Training Lead

📋 Description

• Lead hands-on and virtual customer training across enterprise software
• Deliver in-person sessions at customer facilities, up to 50% travel in the US
• Collaborate with Training Content Lead to tailor materials for customers
• Stay current with product capabilities to reflect platform updates
• Monitor progress, provide follow-up guidance, and gather feedback
• Balance multiple curricula while maintaining a personal training touch

🎯 Requirements

• 4+ years of direct customer training experience for highly technical software
• Strong communication skills and high EQ
• Proven experience delivering in-person and virtual trainings
• Willingness to travel up to 50% in the US
• Ability to customize materials for different audiences
• Familiarity with AI tools to enhance training content

🎁 Benefits

• Remote-first culture with flexible hours
• Competitive salaries with significant equity
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and parental leave
• 401K plan
• Home office stipend for remote work setup