Customer Transformation Specialist

📋 Description

• Understand customer operations across workflows to identify friction and opportunities.
• Lead discovery conversations to uncover needs and priorities.
• Guide customers toward practical behavioral and process changes.
• Provide consultative advice on capabilities, workarounds, and limitations.
• Drive adoption through testing and clear progress evidence.
• Share insights with Product and Support to inform improvements.

🎯 Requirements

• Experience in Customer Success, Account Management, B2B transformation, or related role.
• Strong engagement skills, confident leading discovery conversations.
• Excellent listening/communication linking changes to outcomes.
• Ability to handle objections and improve engagement approaches.
• Strong organizational and prioritization skills across multiple needs.
• Collaborative, team-first mindset with cross-functional work ability.

🎁 Benefits

• Full-time opportunity within a fast-growing international organization.
• Flexible and remote working environment.
• High degree of independence and ownership.
• Opportunity to work with a diverse international team across Americas and Europe.
• Continuous learning and professional development opportunities.
• Financial support for technical certifications and learning initiatives.